I recently booked ticket on thetrainline from London to Lancaster. I was offered options on the screen to choose seating direction, type of seat (airline / table) and quiet zone or not. I made my choices. I got on the train and found the assigned seat was completely the opposite to my preferences.

Completely hopeless and annoying. Why even bother raising expectations they cannot even attempt to match them?

Yes, the booking site has a standard disclaimer about options are not guaranteed… but there were plenty of unassigned seats in that carriage that would have met my request!

Result: I’m not going to enthuse about Trainline unless they do something exceptional. In fact, being disappointed enough to post this blog  is their reward for such sloppy service.

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